FAQs
Answers to frequently asked questions.
By Daniel and 2 others3 authors15 articles
How Can Users Be Automatically Added to My Workspace?This article explains how to enable automatic workspace access for users with matching email domains, saving you time on manual invitations.
Do you have a Referral Program?Yes. Learn how the DatAds referral program works, how much you can earn, and how to start referring new customers.
Why are the images / videos of my ads not loading?Find out why ad images and videos aren’t appearing in DatAds, what can cause this issue, and how to get your creative previews working again.
How to Add Third-Party Metrics in DatAds?Learn how to integrate your third-party data directly into DatAds to get even more precise performance insights.
How Do I Create a Custom Conversion?Learn how to create and configure custom conversions in DatAds so you can track the events that matter most to your business. This guide uses Cost per Custom Conversion as…
How do I send the Top Creative Digest to private Slack channels?Learn how to set up and route the Top Creative Digest to private Slack channels for automatic delivery to your team.
Pricing Changes August 2025In this article we explain the pricing changes we introduced in August 2025 and how they may affect you and your plan
How can I create an additional workspace?Learn how to create an additional workspace in DatAds, including what settings are required and how to manage access across multiple accounts.
Is it Possible to Change Revenue per AdIn this article, you will learn how to adjust the "revenue per ad" metric
How to Switch Workspaces in DatAdsLearn how to quickly switch between workspaces in DatAds to manage different teams or projects with ease.
How do I edit AI tagging?Learn how to adjust and correct AI-generated tags to improve your Creative analysis.
Automated Reports Not Sending to Clients (Top Creative Digest & Scheduled Reports)The most common reasons and steps to check, If your customer is not receiving their scheduled automated report.
How do I delete my DatAds Account?Learn how to permanently delete your DatAds account and what happens to your data afterward.
How Creatives are Grouped in DatAdsSee how DatAds groups ads by Creative ID, when creatives stay separate, and how to adjust your grouping for better insights.
How do I deactivate Top Creative Digest?