1. Test Sends vs. Regular Schedule (Most Common Issue)
If you recently configured the report and used the "Save & Send Now" button, the report was intentionally sent only to your internal email address as a test.
Action: The customer will only receive the report on its regular scheduled day and time (e.g., every Monday at 10:00 AM). Wait for the next scheduled delivery.
To Confirm: Check when you enabled the digest and when the next delivery date is.
2. Check Configuration for Top Creative Digest
If the customer is still not receiving the report after the next scheduled delivery, check these settings for the Top Creative Digest:
Navigate to Settings → Clients → 'Manage'.
Scroll to the 'Top Creative Digest' settings.
Review the Email Configuration:
Additional Recipients: Check the customer's email is included
If your own email is listed under "Additional Recipients," remove it if you don't want to receive a copy of the report every time it is sent to the client.
3. Check Configuration for Scheduled Reports
If you are using a report configured through Scheduled Report settings, follow these steps:
Go to the specific Report.
Select Share → Scheduled Report.
Control the Recipient Configuration: Verify that the correct client email address is listed as the main recipient.