1. Test Sends vs. Regular Schedule (Most Common Issue)
This is the most common reason.
When you click “Save & Send Now”, the digest is sent only to the email addresses listed in the settings as a test. It does not trigger the regular schedule.
What to check:
Make sure the correct client email addresses are added under “Emails.”
Check the selected Frequency and Weekday to see when the next scheduled send will happen.
Make sure to click "Save Digest Settings" after you're done with the configurations
If everything is set correctly, the report will be sent automatically on the next scheduled delivery date.
2. Check Configuration for Top Creative Digest
If the customer is still not receiving the report after the next scheduled delivery, check these settings for the Top Creative Digest:
Navigate to Settings → Clients → 'Manage'.
Scroll to the 'Top Creative Digest' settings.
Review the Email Configuration:
Additional Recipients: Check the customer's email is included
If your own email is listed under "Additional Recipients," remove it if you don't want to receive a copy of the report every time it is sent to the client.
3. Check Configuration for Scheduled Reports
If your automation is configured through Scheduled Report settings, follow these steps:
Go to the specific Report.
Select Share → Scheduled Report.
Control the Recipient Configuration: Verify that the correct client email address is listed as the main recipient.
If you still experience issues after confirming you all settings are correct, don't hesitate to contact us.
If you have any questions or would like to share feedback, feel free to reach out to us anytime via the chat widget in the bottom right corner of your dashboard. 💬