If your dashboard is showing an "Error" status or has been stuck on "Fetching Data" for an extended period, it usually indicates a connection issue between our platform and your third-party provider.
We have recently updated our Connections interface to provide you with more transparency and faster troubleshooting steps.
Step 1: Check the Connection Status
To find out exactly what is going on, navigate to the Connections tab in your dashboard. Look for the specific integration that is missing data.
Step 2: Click on the Error message (e.g., "Error" or "Fetching Data") next to the connection.
Click directly on the "Error" or "Fetching Data" text. A new pop-up will appear with specific technical feedback explaining why the data stream is interrupted.
👉 For a step-by-step walkthrough on how to properly link your accounts, please refer to our Integration Guides.
Common Reasons for Data Delays
Invalid or Expired API Key: Your access token may have expired or was entered with a typo.
Missing Permissions: Ensure the account connected has "Read" access (or higher) within the third-party tool settings.
Still stuck?
Please reach out to us either through Slack, or contact your Success Manager at [email protected].
If you have any questions or would like to share feedback, feel free to reach out to us anytime via the chat widget in the bottom right corner of your dashboard. 💬